Who We Serve
Mountain Owl FM Solutions works with the parties who carry the most responsibility when a new building changes hands. The situation is different for each of them. The need is the same: a structured operational program built from the actual project documents, delivered before the first tenant arrives.
Your society has taken possession of a newly constructed building. Your board is responsible for its operation. Your staff may not have managed a building of this complexity before. The GC has left. The trades are gone. What remains is a package of O&M manuals and a building that needs to run.
The gap between what the construction team hands over and what your operator needs to do on Monday morning is significant. Warranties expire on fixed dates. Life safety systems require scheduled inspections. Capital reserves need to be funded from year one. Without a structured program, those obligations go unmet — not because nobody cares, but because nobody translated the construction documentation into operational instructions.
For buildings funded through BC Housing, an independent Maintenance and Renewal Plan is a regulatory closeout requirement — not an optional engagement.
What we deliver
Closeout is not complete until the operational program is delivered. The O&M manuals are your submission — but the Operations Manual, the compliance documentation, and the capital plan require dedicated FM expertise to produce. That is not in scope for your team.
Mountain Owl engages at the O&M manual stage, works from your documentation, and delivers the handover program on a timeline that keeps your closeout on schedule. We work with your coordinator directly. You do not manage the FM scope — we do.
What we deliver
You are taking possession of a new building. You have a competent operations team. What you do not have is a structured program that translates what was built into what needs to be done — now, next month, and over the next 30 years.
Every year without a proper handover program costs more than the program would have. Warranties expire unclaimed. Maintenance is reactive rather than scheduled. Capital reserves are underfunded because nobody planned the full horizon at possession. The cost of getting this right at handover is a fraction of the cost of getting it wrong over the life of the building.
What we deliver
The Building Profile
The FM Handover Program was built for new construction where systems are complex, documentation is substantial, and the operator needs a structured program from day one.
Non-profit and market-rate seniors residential. Typically 3–6 storeys, wood frame, all-electric systems. Operators managing a building of this scale for the first time.
Multi-unit residential funded through housing programs. Society-operated. Often the first building a society has managed at this scale.
Community centres, municipal facilities, Indigenous community infrastructure. Critical operations requirements from day one.
Multi-unit residential with commercial or amenity components. Strata or property management operators taking possession of new construction.
Office, retail, and industrial facilities where the operator needs a structured FM program from possession onward.
Any new construction where systems are complex and documentation is substantial. If the building has a mechanical room, the program applies.
When to Engage
Most clients assume FM handover work starts at substantial completion. It does not have to. Mountain Owl FM Solutions can engage as early as the Issued for Construction stage. With IFC drawings in hand, capital budgeting estimates are achievable — giving your finance team a planning baseline before the building is complete.
Construction drawings are issued. The building's systems and assets are defined on paper. We can engage at this stage to begin the program framework and produce capital budgeting estimates for your finance team. As the project evolves, the estimates are updated. This is the entry point for our Full Lifecycle engagement.
Capital budgeting estimates available at this stage.
O&M manuals are being assembled. Commissioning is underway. This is the ideal engagement point — scope confirmed, documentation available, timeline set. The program is ready at or shortly after possession.
The standard engagement trigger. O&M manuals in hand means the documentation exists to build the full program. This is the most common point at which clients engage us.
The program can be produced after handover. Every day without it is a day the building is running without a structured operational baseline. It is never too late to get it right — but the warranty clock is already running.
IFC drawings for early-stage estimates. O&M manuals, as-built drawings, and commissioning records for the full program. If the complete package is not yet available, a conversation costs nothing.
If you are taking possession of a newly completed building and you do not have a structured operational program, it is the right fit. Get in touch and we will tell you what the engagement looks like for your specific project.
Get in Touch