What We Do
When a building reaches substantial completion, the construction team hands over a package of technical documentation. That package is necessary. It is not sufficient. Mountain Owl FM Solutions takes what was built and translates it into what needs to be done — now, next month, and over the next 30 years.
The Work
Every FM Handover Program starts with the actual project documents: as-built drawings, commissioning reports, O&M manuals, change orders, shop drawings, warranty certificates. Data is extracted, verified, and reconciled across all of them. Where documents conflict, the conflict is resolved using a clear hierarchy of authority. Where information is missing, it is flagged — not filled with assumptions.
The result is a complete operational program built specifically for the building in front of us. Not adapted from a template. Not filled with placeholder content.
On a recently completed 37-suite seniors housing project, the delivered O&M manuals referenced a fire alarm panel model that differed from the installed unit. The commissioning report and the ULC certificate both cited the correct model. The conflict was resolved using the certified commissioning authority as the governing document, the asset record was updated, and the discrepancy was flagged for the owner. That kind of resolution happens on every engagement.
Phase 01
Scope confirmed. Document package reviewed. Key dates, parties, systems, and any known gaps identified before work begins.
Phase 02
Project documentation reviewed and cross-referenced. Site conditions confirmed against delivered drawings. Discrepancies between documents and site are identified and recorded before any data enters a deliverable.
Phase 03
Every building system and asset identified, documented, and verified. Conflicts resolved. Gaps flagged. Nothing proceeds to deliverable production until the underlying data is confirmed.
Phase 04
Ten deliverables produced against the verified data set, QC reviewed, and issued. The package is audited before it leaves our hands. Outstanding items are flagged — not quietly omitted.
Quality Standards
These are not aspirational statements. They are the criteria against which every deliverable is measured before it is issued.
Every data point is traceable to a specific project document. Nothing is assumed. General industry knowledge does not override what the source documents say.
When documents disagree, authority is applied consistently. The hierarchy is established at project intake and applied without exception throughout the program.
Missing, incomplete, or unresolved information is flagged with a unique identifier and tracked through the program. Gaps are not filled with plausible-sounding content.
The same process is applied on every engagement. The building changes. The standard does not.
Every deliverable is reviewed against the source data before issue. The program is checked — not assumed to be correct because the inputs were correct.
The deliverables are written for the person running the building. Plain language. Actionable format. Usable from day one of possession.
The Deliverables
The program scope is consistent across building types and engagement models. Every client receives the complete set.
For BC Housing-funded projects, the program independently satisfies the Division 01 78 00 M&R Plan requirement.
Engagement Models
Every engagement model delivers the complete FM Handover Program. What varies is when we enter the project and who we are engaged by.
The standard engagement. We receive the completed O&M package and produce the full FM program at handover.
A single engagement serving both the general contractor and the owner from the same documentation package.
Engaged at IFC stage. The program is built as the building is built and finalized at closeout.
For buildings already in operation with incomplete or unusable FM records. Built from what exists.
We engage at the O&M manual stage. If your project is approaching substantial completion, now is the right time to talk.
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