FM Handover — O&M Division
Every new building arrives with thousands of pages of closeout documentation. Inside it is everything the building needs: every warranty, every maintenance interval, every deadline that protects the owner’s money. In practice, almost none of it ever gets used. We turn that pile into a working operating program.
See the ProgramThe Problem
When a construction team closes out a project, they hand over O&M manuals, shop drawings, warranty letters, and commissioning reports, written by trades, for trades, and organized by construction discipline rather than by what a building operator actually has to do. The warranties are buried. The compliance deadlines are scattered. The capital costs are unplanned. The person left holding the keys has a filing cabinet, not a program.
Structurally correct, operationally empty. PM schedules with no tasks. Compliance calendars listing everything as TBC. It looks right on paper and is useless in practice.
O&M manuals forwarded unedited. Technically complete, impossible to use. No operator can run a building from twenty volumes of trade documentation.
We translate construction documentation into a structured operating program: verified, organized, and ready to use from day one of possession. Built from the building’s actual record, not adapted from a template.
Ways to Engage
Where you enter depends on where your project is and who is engaging us. Every engagement produces the same thing: a complete operating program in seven deliverables.
The flagship. We receive the contractor’s full closeout package and produce the complete operating program: organized, verified, and operational from day one. The standard engagement for owners and societies taking possession of new construction.
See the program →The same underlying work, structured to engage either side of the closeout. A general contractor uses it to clean up the closeout package and clear holdback; an owner uses it to actually run the building; sometimes both at once. When we work for both, both sides know. The independence is structural.
Learn more →The premium tier. We engage at the IFC drawing stage, build the program as the building is built, capture documentation as it arrives, and deliver a substantially complete program at closeout, then carry it through the warranty year. For owners planning ahead.
Learn more →For buildings already operating without a proper program: built in phases, recently acquired, or never documented. We reconstruct the record from whatever survives and flag what didn’t. Begins with a paid scoping assessment, so both sides know the scope before committing.
Learn more →Also available: an Annual Program Review to keep a delivered program current year to year, and FM Advisory, hourly consulting for anything outside a packaged engagement.
BC Housing-funded projects
The program satisfies the Division 01 78 00 Maintenance and Renewal Plan requirement, mapped clause by clause to Section 5. More on the program page.
Who We Serve
The closeout package either becomes a working program or dies in binders. That is true for a housing society, a general contractor, a developer, or an operator acquiring a portfolio. Who funded the building is a detail. The gap is the same.
A board operating a building for decades needs more than binders. We deliver the maintenance schedules, compliance calendar, and capital plan your team needs to run the building from day one.
BCH-funded projects: satisfies the Division 01 78 00 M&R Plan requirement.Closeout is not complete until the operating program is delivered. We work from your documentation and keep your closeout on schedule.
Taking possession of a building, or taking one on, without a structured program creates costs that compound every year. We build the program before that happens.
Seniors living, supportive housing, strata, mixed-use, institutional.Proof
A 4-storey, wood-frame, all-electric seniors residence, BC Housing-funded, in the BC Interior. We built the complete operating program from the building’s own closeout package. Client and project identifiers anonymized; the equipment, warranty, and compliance content is real. The full anonymized sample is available on request.
The Principals
Managing Principal
Over 25 years in facilities management across government, private, and institutional projects in BC and Alberta, covering capital budgets, construction administration, and new building commissioning. He leads delivery, methodology, and final review on every program.
Principal
The client-facing partner: first contact, discovery, and the relationship through the engagement. Her background turns on exactly what a handover program demands. Years of legal and administrative work built the discipline of organizing large volumes of unstructured documentation into something accurate and reviewable, alongside a long career of client-facing service where the relationship is the work itself.
Start with a 20-minute conversation. We’ll tell you what the engagement looks like for your specific building. No commitment.
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